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General

Can I use the application in languages other than English?

Dragon supports U.S. English. Stay tuned to this site or follow us on Facebook.com/DragonMobileApps for new language support updates.

 

 

 

How do I obtain Dragon Mobile Assistant?

There are a number of ways you can get Dragon Mobile Assistant including:

  • Go to Google Play on your Android device, search for Dragon Mobile Assistant and download it for free!
  • Click on the link on this page
I am residing outside the US. Will I be able to use the application?

Unfortunately, no.  Dragon Mobile Assistant is currently only available in the US on Google Play. 

As we add additional languages and variants of English, we will include support for additional countries.

Tips & Tricks

Are there any videos available that show Dragon Mobile Assistant in action?

Indeed. There are videos available on the Dragon Overview page on this site. Alternatively, you can view Dragon videos on the Nuance Mobile Channel on YouTube here: DragonMobileApps

 

 

Do I have to touch the microphone when I’m done speaking?

No. Dragon Mobile Assistant has the ability to detect when you’ve stopped speaking. However, in noisy environments we recommend manually stopping the recording

Does Dragon Mobile Assistant adapt to my voice over time?

Yes! Dragon Mobile Assistant adapts to your voice and creates a unique voice profile to provide better speech recognition accuracy.

I am getting lots of misrecognitions. What can I do?

Try to speak clearly and in a normal voice into the microphone (typically on the bottom of your phone). Make sure not to speak too quietly. In very noisy environments the recognition accuracy will suffer. As a rule of thumb if it is too noisy to have a conversation over the phone then it is probably too noisy for speech recognition to work accurately.

The system doesn't hear me correctly. What should I do?

Try to speak clearly and in a normal voice into the microphone (typically on the bottom of your phone). Make sure you do not speak too quietly. In very noisy environments the recognition accuracy will suffer. As a rule of thumb if it is too noisy to have a conversation over the phone then it is probably too noisy for speech recognition to work accurately.

Why am I getting timeouts, connection errors or slow response times?

Dragon Mobile Assistant streams audio data to a network server infrastructure. As with anything on the mobile Web – for the best experience you want to have a good mobile-network or WiFi connection. So if you receive this message check to make sure you have more than the minimum signal strength on your phone. If in doubt, download a website via the mobile phone's browser and monitor the download speed. If it is s-l-o-w to load your connection strength needs to be a bit stronger.

Technical Support

I am still having issues. What should I do?

If you couldn't find what you were looking for, our Technical Support staff will be glad to assist you. Please visit http://technicalsupport.nuance.com to contact our team.

*Support is only available in English and please make sure any support inquiries are submitted using only English alphanumeric characters

System Requirements & Installation

Do I need an Internet connection, data plan or WiFi?

Yes. Your transcribed texts as well as the result list are sent over the Internet as well as other interactions and data from the app. You need either a WiFi or mobile-network data connection. Make sure you have internet connectivity before trying to use the application.

What Android device do you support?

 Dragon Mobile Assistant is currently supported on smartphones running Ice Cream Sandwich (Android 4.0) and Jelly Bean (Android 4.1) and Android 2.3 and up.

 
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